FREQUENTLY ASKED QUESTIONS
The cooperative
- To become a member of COABE you must be at least 18 years old and make a single payment.
- You will need to come to our offices at C/ Trinquet 4 or Camí Alcubles s/n in Bétera to fill out the relevant registration form.
- Natural persons will have to provide their ID Card and Bank Book where they wish direct debit payments to be charged to.
- Companies or businesses will have to provide their VAT certificate, bank book where they wish direct debit payments to be charged to, the Deed of Incorporation of the Company and the ID Card of the company's Director.
Our horticultural brand invites you to our cooperative through walks, events and showcookings related to our organic farming. Find out more about the origins of your food.
Through COABE’S social media and our Blog on this website, we tell you all about the farming activities we have carried out so far, and we will also announce all the upcoming events and experiences. If you prefer a more direct channel, call us on:
611 162 792 or e-mail us at info@coabe.es. Keep up to date and enjoy our experiences out in the countryside.
1 162 792 o envíanos un correo a info@coabe.es. Mantente informado y disfruta de nuestras experiencias en el campo.
Of course you can. We have brought our operations up to date in the digital world, but we still offer the traditional purchasing method. We adapt to the different needs of our consumers. We have a Consum Charter franchise store, a shopping area located at Camino Alcublas s/n, 46117, Bétera. There is a section with the products that we grow at COABE. You can also order on-line and call in to collect your shopping at the same place!
Yes, of course. We will be only too pleased to show you around our fields and discuss our philosophy. If you would like to visit our estates, please get in touch with us by e-mail at info@coabe.es , via COABE’S social media or call us on:
611 162 792. If you are interested in life in the country, we encourage you to book a day and we will show you all the collective dynamics of our farming methods.
Join our monthly activities and events that we organise at Cooperativa Agrícola de Bétera. Keep up to date through our social media and Blog on our website, where we will inform you about all our past and future experiences.
COABE’S philosophy is based on respect for our farms and promoting sustainability, ecology and respect for life. We cooperate with the planet, caring for it and building a natural ecosystem with our crops as part of the climate solution.
To achieve this, we focus on successful technical factors involved in the process such as updating and regular verification of our products. When you buy our products, you are buying food safety.
Our product
The goal of our On-line Store is to deliver fresh, seasonal produce. You can find out which variety will be delivered by comparing the seasonal variety calendar with the date you place your order.
For example: You buy two 10kg boxes of Navel Oranges on 20/02. Below, in the section on varieties, you can check which variety matches the week of my purchase. I see that Navel Lane Late oranges are picked from 14/02 to 08/05. So now I know which variety will be delivered.
If you are still not sure, or there is an overlap of harvest dates, there is a QR code on the box which you can scan to view the product data sheet stating the variety. And that is how you will be able to know what fruit you are eating!
You can see that our fruit is organic through the validation and certificates that we deliver. We are currently undergoing a conversion process to zero residue organic produce. You can see the document approved by the food certification companies.
We also encourage you to visit our agricultural cooperative in Bétera and to join in all the activities that we organise. You will be able to see life and work in the fields first hand. You will find out a lot about traditional and organic farming techniques and methods.
No. We are committed to only supplying fresh, natural produce. Seasonal fruit from the tree to your table. The fruit is picked straight from the tree, and since it is a fresh product, it is delivered as quickly as possible
Furthermore, when we deliver your order, we provide a QR code to scan in order to read the variety data sheet, where you will find all the technical information and general specifications. Know what you are eating.
Quality is one of COABE’S fundamental pillars. all our production processes are endorsed by food certificates and are based on hugely relevant international food safety standards.
You will be sure to know if the fruit is conventional or organic because:
- When you buy it, if you want an organic product, you will need to choose the organic packaging. For example: 10 kg Box or 10 kg ORGANIC Box
- Organic fruit is certified by CAECV (Organic Farming Committee of the Region of Valencia), and we are currently in our 3rd year of conversion. This certificate is proof of defence and justification of organic production.
- When the boxes are delivered, you will find a product data sheet inside with the product variety and the verified organic product seal.
If you have any queries, do not hesitate to contact us by e-mail at info@coabe.es or by telephone on: 611 162 792. We will be pleased to help you.
From when your order is delivered, the fruit keeps all its freshness and properties for the next 15 - 20 days. To make sure the fruit is properly preserved, you should follow these tips:
- It should not be stacked up
- Do not keep the fruit in the box it was delivered in
- It should be stored at ambient temperature in a dry, well ventilated place out of direct sunlight.
If you want the fruit to last longer than the first three weeks, you should keep it in the fridge. If you are going to eat the fruit in the first three weeks, it is best to store it at ambient temperature. That way it will keep all its taste and nutritional properties.
Fruit calibre is its weight, maximum, average and/or minimum diameter. Major supermarkets and large corporations have always demanded perfect, large pieces of uniform fruit from the trees. These demands required the use of chemical products. Our crops, with zero residues, produce fruit naturally, and therefore you will find fruit of varying calibres.
SHIPPING - DELIVERY - PACKAGING
Our products are shipped in compostable, sustainable, biodegradable, 100% recyclable cardboard boxes. Depending on the shipping address, during the purchasing process the system will show you the day and the time you will receive your order. You can add comments which will be referred to the shipper so that they can try to accommodate you.
On the other hand, you will find all the SHIPPING and DELIVERY information on the product data sheet that you wish to buy.
If you were not in when the carrier tried to deliver your order, contact us (call us on 611 162 792 or e-mail us at info@coabe.es) to reschedule your delivery. By default, delivery will be the next day during the same time bracket. If you are not going to be in during the original time bracket, you can contact us to make changes.
Don’t worry if you can’t be waiting for your delivery. We recommend you use our office delivery service rather than home delivery.
We work with a courier price comparison company, offering a definitive solution for cheap, affordable deliveries. The logistics company is trusted by renown courier service companies such as: Correo Express, SEUR, TNT and GLS.
You will be asked to provide a contact number during the purchasing process for shipping and delivery in case any incidents occur, but not all drivers have a work telephone or are able to call, so it’s best to assume that they won’t call.
There is no problem if you are not sure if you are going to be at home. You can choose the office delivery service.
Yes. If the courier delivers a damaged package, when you sign for delivery you should make a note that it was damaged. We recommend you keep a copy of the delivery note.
When it has been delivered, take any necessary photos clearly showing the damage to the goods, i.e. the outer packaging (the box) and the inner packaging (protection) that have been used. The pictures must show the label of the transport company. We will then be able to speed up our claim.
Then e-mail us at info@coabe.es or call us on: 611 162 792 and tell us what has happened. We will resolve it as soon as possible!
When you have completed your purchase, you will receive an e-mail confirming your order. You will receive an e-mail with your order reference number so that you can track the status of your order at all times and have up-to-date information.
If you have any problems, do not hesitate to contact call us on +34 611 162 792 or e-mail us at info@coabe.es so that we can provide a quick solution to your problem.
Before paying and completing your order, a summary with all the order details will be displayed. If you notice any errors, you can edit your order before finishing it.
If you notice an error in your order afterwards, please contact us directly at info@coabe.es, or call us on +34 611 162 792 to ask us to correct or cancel your order.
Owing to fruit calibre, the number of pieces of fruit is approximate:
Oranges: In 1a kg of oranges there will be 4 or 5 pieces of fruit. In a 6 kg box you will receive approximately 30 pieces of fruit. A 10 kg box will contain around 42 pieces of fruit.
Mandarin oranges: In a 1 kg of mandarin oranges there will be 6 or 10 pieces of fruit. In a 6 kg box you will receive approximately 46 pieces of fruit. A 10 kg box will contain around 95 oranges.
Pomegranates: In a 1 kg of pomegranates there will be 2 or 3 pieces of fruit. In a 6 kg box you will receive approximately 16 pieces of fruit. A 10 kg box will contain around 28 pieces of fruit.
Kakis: In a 1 kg of kakis there will be 3 or 4 pieces of fruit. In a 6 kg box you will receive approximately 18 pieces of fruit. A 10 kg box will contain around 30 pieces of fruit.
The difference between these two delivery methods is the delivery time:
- Express: Delivery in 24 to 48 hours.
- Standard: Delivery in 2 to 5 days.
Each logistics operator has its own delivery conditions, which you will be informed about during the purchase process.
We provide the cheapest purchase solution for our customers. The maximum delivery time is 5 days, and therefore this will not affect the quality of the fruit.
CANCELLATIONS AND CLAIMS
If you would like to change or cancel a confirmed order, please contact us by e-mail at info@coabe.es, or call us on +34 611 162 792 stating your order number.
According to current legislation, Article 102 and following of Royal Legislative Decree 1/2007 of 16th November, approving the amended text of the General Consumer and User Defence Law, and other complementary laws, if the order includes perishable fruit, you will not be able to request withdrawal or return. Fresh produce can vary in regard to its organoleptic properties, and therefore this cannot be cause for returning goods.
Our guarantee of voluntary refund states that if the fresh fruit is not delivered in good conditions, you should inform COABE by e-mail at info@coabe.es within the first 24 hours after delivery of the box. You should supply photographs or videos.
After examining the incident and the supplied documents, we will let you know if you are entitled to a refund of the full amount you paid or part of it. The rights acknowledged according to current legislation are not jeopardised in any way.
When you cancel an order, we will have to wait for confirmation from the carrier before refunding your money. Depending on the payment method you use, you will receive the refund within a set time depending on the bank you work with.
All refunds will include a rectification invoice so that you will be able to check your refunds whenever you need to.
If the order has arrived at your delivery address with any deficiency or you are not satisfied with the quality or service, please let us know your problem by emailing info@coabe.es or by using the contact form to solve it as soon as possible.
PAYMENT METHODS
You can currently pay by credit card or bank transfer.
We guarantee all credit card payments through TPV Redsys, once of the world’s most secure payment providers.
Yes. The delivery charges are included in the price total. During the purchasing process you will see the logistics company and delivery charges.
If you would like to save on delivery charges, feel free to come to Bétera to pick up your order at our Centro La Vereda Store. Book through the On-line Store or contact us through your account by e-mail at info@coabe.es or call us on 611 162 792+34 611 162 792
Get in touch with us and we will help you find a solution to the problem.
If you have received a defective order, you can claim by contacting us on +34 611 162 792 or by e-mail at info@coabe.es and we will find a solution as soon as possible. o correo y encontraremos una solución lo antes posible.
We guarantee all credit card payments through TPV Redsys, one of the world’s most secure payment providers. SSL payment certified (information encrypted on our website).
CONTACT DETAILS
- E-mail: info@coabe.es
- Telephone: +34 611 162 792
- Contact Form
- Social Media: