FREQUENTLY ASKED QUESTIONS

The Cooperative

How can I become a Member?

1.- To become a member of Coabe, you must be at least 18 years of age and make a one-off contribution.
2.- You must go to our offices in C/ Trinquet 4 or Camí Alcubles s/n in Bétera to fill in the corresponding application form.
3.- For individuals, please provide your ID card and bank account number where you wish to pay by direct debit.
4.- For companies, you must provide your CIF, the bank account number to which you wish to direct debit your payments, the company's deed of incorporation and the company's administrator's ID card.

How can I participate in activities and events?

From our fruit and vegetable brand, we invite you to our cooperative world through routes, events and showcookings related to our agro-ecological life. Get to know the origin of your food.

Through our social networks Coabe and the Blog of this website, we tell you about all kinds of agricultural activities that we have done so far and we will also announce all the experiences that are to come. If you prefer a closer way, call us at 611 162 792 or send us an email to info@coabe.es. Stay informed and enjoy our experiences in the countryside.

In addition to buying in the Online Shop, can I buy in a shop?

Yes, we've taken the digital world by storm, but we still use the traditional shopping method. We adapt to the different needs of our consumers. We have a Charter Consum shop, a point of purchase located at Camino Alcublas s/n, 46117, Bétera. In the shop you will find a section with products grown in Coabe, you can also order your order through the Online Shop and pick it up at this same point!

Can I visit the plots?
Of course we do. We are delighted to introduce you to our work in the countryside and our philosophy. Therefore, if you would like to visit our farms, please contact us via email info@coabe.es, Coabe social networks or call us directly on 611 162 792. If you are interested in life in the countryside, we encourage you to come and meet us one day and we can show you all the collective dynamics of our agricultural practices. Sign up for our monthly activities and events organised within the Agricultural Cooperative of Bétera. Stay informed through social networks and the Blog of our website where we write about all our past and future experiences.
What is our philosophy?

Coabe's philosophy is based on respecting our farms and promoting sustainability, ecology and respect for life. We contribute to the planet by caring for it and building a natural ecosystem with our crops that is part of the climate solution.
To do this, we focus on the technical success factors of the process such as regular updating and verification of our products. When you buy our products, you buy food safety.

Our products

What variety is there in each month?

COABE's aim is to serve a fresh and seasonal product. You can get to know the variety checking the calendar of varieties. You will always know the season of the fruit!

Does the fruit undergo any processing?

No. We are committed to offering a fresh and natural product. Seasonal fruit from tree to table. Our fruit is not part of an extensive production and pre-sizing line. The fruit will be picked directly from the tree, so you will find some larger and some smaller pieces. You will find the technical data sheet of the variety where you will find all the technical information and general characteristics of the product. Know what you eat.

How do I check if the fruit is of good quality?

Quality is one of the pillars on which Coabe is based. All our production processes are food-certified and are based on the most important international food safety standards.

How long can I store the fruit?

From the day of arrival at the delivery address, the fruits keep all their freshness and benefits for the next 15 - 20 days. To keep them in good condition, you can follow these tips:

1.- Fruit should not be stacked.
2.- Do not keep the fruit in the shipping box.
3.- The storage place must be kept at room temperature, dry and ventilated, avoiding direct sunlight.

If you want the quality of the fruit to last beyond the first three weeks, it is advisable to keep the fruit in the refrigerator. If you are going to consume fruit within the first three weeks, it is best to store them at room temperature. This way they will keep all their flavour and nutritional properties.

What is fruit size?

Fruit size is the characteristics of weight, maximum, average and/or minimum diameter. Large businesses or companies have always demanded the tree to produce perfect and large fruits. This demand has forced the use of chemicals. Our zero-waste cultivation produces fruit naturally, so you will find fruit of different sizes.

Shipping - Delivery - Packaging

How and when do I receive my shipment?
The product is shipped in a compostable, sustainable, biodegradable, 100% recyclable cardboard box. During the order process, depending on the pick-up address, the system will show you which day and time you will receive your order. You can add any comments, we will send them to the carrier so that they can try to take them into account. The transit time of the logistics operator is calculated taking into account exclusively working days and from finished and collected packaging. The days of preparation are Tuesday and Thursday to ensure total freshness of the product just harvested from the field. Transit time is always estimated:

Peninsula estimated delivery between 1 and 2 working days.

Islas Baleares, Canarias, Ceuta y Melilla tránsito de 3 a 5 días hábiles.

Portugal estimated delivery in 24/48 hours.

Europa* entrega estimada entre 2 y 7 días hábiles.

The addressee is informed at any time and in case of absence via Email. Home delivery under signature with 1 or 2 delivery attempts included. Shipment tracking through the logistics operator's website in real time. Customer service via telephone and by Email available from Monday to Friday from 08:00 to 13:00 and from 15:00 to 18:00 hours.
What happens if I am not at home?

If you were not there when the carrier passed by, please contact us to ask us to reschedule your collection. The delivery will automatically be made the following day, in the same time slot.

If you are unable to be available during the initial time slot, you can ask us for any changes. However, if you cannot be available for delivery, we recommend that you contract office delivery services, which do not include home delivery.

Which transport company do you work with?
We work with a shipping services company that compares prices and chooses the services that best suit your needs, achieving optimal solutions in terms of time and costs. This company works with the main logistics operators.
Will I get a call from the messenger?

When contracting the shipment, it is necessary to provide a contact telephone number for collection and delivery in the event of an incident, but not all couriers have a company telephone number or can call, so in principle they will not call you.

No problem if you are not sure if you will be at home, you can hire a delivery service to an office.

If the package is delivered damaged, do I have to sign for the delivery and do I need to keep the packaging?
Yes, if the courier delivers a damaged package, you must state on the delivery signature that it has arrived broken. We recommend that you keep a copy of the receipt. Once you have it in your possession, take as many photos as possible, so that you can see the damage to the goods, the outer packaging (box) and the inner packaging (protections) that you have used. It is essential that one of the pictures shows the label of the transport company. This will enable us to speed up the claim.
Then write to us via our contact form or call us on 611 162 792 and tell us what happened and we will solve it as soon as possible!
How to track the shipment?

Once you have completed your purchase, you will receive a receipt of your order by email. You will receive a reference number of your order in the mail so that you can view the status of your order at any time and have the most up-to-date information.

In case of problems, do not hesitate to contact us at +34 611 162 792 or info@coabe.es so that we can help you to solve your problem as quickly as possible.

Can I change the details of an order once it has been placed?

Before making the payment and completing the order, we show you the summary of all the data. If you report any errors, you can edit them before completing your order.

If after receiving the confirmation of your order you detect any error in it, please contact directly to info@coabe.es, or call +34 611 162 792 so you can request the correction or cancellation of the service.

How many units of fruit do I receive in each box?
Due to the size of the fruit, data are approximate:
Oranges: In 1 kg of oranges you will find 4 or 5 pieces. In the 6 kg box, you will receive approximately 30 pieces. The 10 kg box will contain about 42 fruits.
Mandarins: In 1 kg of mandarins you will find 6 to 10 pieces. In the 6 kg box, you will receive approximately 46 pieces. The 10 kg box will contain about 95 fruits.
Pomegranates: In 1 kg of pomegranates you will find 2 to 3 pieces. In the 6 kg box, you will receive approximately 16 pieces. The 10 kg box will contain about 28 fruits.
Persimmons: In 1 kg of persimmons you will find 3 to 4 pieces. In the 6 kg box, you will receive approximately 18 pieces. The 10 kg box will contain about 30 fruits.
What is the difference between Express and Standard delivery?

The two shipping methods differ in terms of delivery time:
- Express mode: 24 to 48 hours.
- Standard mode: Delivery time from 2 to 5 days.

Each logistics operator has its own delivery conditions, you will be informed at the time of purchase.

We provide the most economical purchasing solution for the customer. The maximum delivery time is 5 days, so it will not affect the quality of the product itself.

Cancellation and complaints

How can I cancel an order?

If you wish to modify or cancel an order you have placed, please contact us at info@coabe.es, or call us on 611 162 792 and give us your order number.

I received the fruit in bad condition, what can I do?

According to current legislation, article 102 and following articles of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, if the order includes perishable fruits, you cannot request withdrawal or a refund. The organoleptic properties of fresh produce may vary and, therefore, cannot be a reason for return.

Our voluntary return guarantee states that if the fresh products received are not in good condition, you must notify Coabe by email at info@coabe.es within 24 hours of delivery of the box, providing photographs or videos.

After examining the incident with the documentation provided, we will inform you as soon as possible whether you are entitled to a refund of the amounts paid in full or in part. In any case, the rights recognised by the legislation in force remain unaffected.

I have cancelled my order, when do I get my money back?

When we cancel a shipment, we must wait for confirmation from the carrier before we can refund your money. Depending on the payment method you use, you will receive your money back within a certain period of time, depending on the bank.

All refunds will have their corresponding corrective invoice so that you can consult your credits whenever you need them.

I have noticed a deficiency in the order. What should I do?

If the order has arrived at your delivery address with any deficiencies or if you are not satisfied with the quality or service, please inform us of your problem by email at info@coabe.es or via the contact form so that we can solve it as soon as possible.

Methods of payment

What are the payment methods?

You can currently pay by credit card or bank transfer.

We secure all credit card transactions through Redsys POS, one of the most secure providers in the world.

Will I be charged shipping costs?

Yes, shipping costs are included in the total price. In the checkout process, you will be able to see the logistics company and the shipping price.

If you want to save the cost of shipping, you can come to Bétera and pick them up in our La Vereda Centre Shop! Book through the Online Shop or contact us through your account, email info@coabe.es or phone +34 611 162 792.

Deficiency in the order, what do I do?

Contact us, we want to help you solve the problem.

If you have received a faulty order, you can complain by contacting us on +34 611 162 792 or email info@coabe.es and we will find a solution as soon as possible.

How do I know that the payment is secure?
We secure all credit card transactions through Redsys POS, one of the most secure providers in the world. SSL payment certificate (encrypted information on our website).

How to contact us

  1. E.mail: info@coabe.es
  2. Phone: +34 611 162 792
  3. Contact form
  4. Social Media: